Number of consumer complaints in RAK economy during 2018

Media In – Ras Al Khaimah – January 17, 2019

The number of consumer complaints at the Commercial Protection Department in Ras Al Khaimah was 919 during 2018 and 88% were processed according to reports issued by the Economic Development Department in Ras Al Khaimah.

Fatima Abdul Aziz Al Suwaidi, Director of Commercial Protection Department at the Department, pointed out that the complaints of the Secretariat and credibility topped the complaints of consumers last year, amounting to 621 complaints, which resulted from the lack of commitment of the supplier to the rules of equality, honesty and credibility in dealing with the consumer, followed by complaints of contracts 99 complaints and 79 complaints related to guarantees , 3 complaints relating to prices, 106 trademark complaints and 11 public complaints. The department was able to treat more than half of all complaints received in a cordial manner that satisfied all 501 parties. In other cases, however, In accordance with the standards of consumer rights and non-complacency by the number of 83 pledges, and there are cases agreed by the parties to a friendly settlement, was transferred to other bodies and the number of 106 cases.
Fatima Al Suwaidi urged consumers to be careful and not to rush to buy the product. It is necessary to know the consumer’s rights in this product, in terms of the warranty period, and the extent of its comprehensiveness in repairing the product later, if necessary, check the real price, In the department to learn more consumer rights through the commercial protection website, and to serve your voice through the wattage program and the hotline.