“Federal Human Resources” receives 30 support requests within nine months

During the first nine months of this year, the Federal Authority for Government Human Resources received more than 30,800 support requests, through the Customer Happiness System and the Unified Call Center, which are witnessing great interaction by customers in general, and federal government employees, in particular.

The authority’s data confirmed that the number of support requests received through the “Customer Happiness” system until the end of the third quarter of the year amounted to about 10,690 requests, and the percentage of customers’ happiness for transactions completed through the system exceeded the 93% barrier, while the number of calls received through the call center increased The unified (600525524), received 20,150 calls during the same period, and the percentage of happiness about the services provided through it was 90%.