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Sharjah, June 6, Sharjah International Airport announced its full readiness to deal with the high pace of travel demand during the peak summer season, taking the highest level of measures to ensure a safe and pioneering travel experience for customers.
In this regard, the Sharjah International Airport Authority indicated that it had prepared a plan in advance to receive the travel season during the holidays and holidays, which will start this June, in coordination with its strategic partners, and to ensure the availability of sufficient human resources and high readiness for all facilities and services, expecting that the travel season this summer will witness record growth and receive The airport handles more than 4 million passengers.
She explained that the plan prepared by the authority and related to more than 100 international destinations in the Middle East, the Indian subcontinent, Southeast Asia, North and East Africa, the Commonwealth of Independent States and Europe includes several measures, most notably the formation of an integrated work team of customer service employees to ensure the assistance of travelers, respond to their inquiries and guide them on how to use Smart services and technologies available within the airport.
She pointed out that among the measures also is to ensure the presence of all work teams of strategic partners and service providers to provide the highest level of facilities for travelers, and the readiness of self-travel check-in tables, self-bag delivery platforms, and smart passport control service platforms, in addition to ensuring the readiness of designated areas for waiting, rest, and designated places. For children’s toys, restaurants, lounges, etc., and coordination with partners to facilitate the completion of travel procedures for all travelers with ease and comfort.
The authority provided a set of advice to travelers to ensure the best travel experience, such as arriving at the airport three hours before the flight time in order to avoid any delay in completing their travel procedures and communicating with airlines to confirm flight times, in addition to the need to ensure that the necessary travel documents are accompanied, and the use of smart services and technologies. Which you make available before arriving at the airport to get acquainted with and track flight information and book services provided by the airport through the website and smart application of Sharjah Airport to ensure more comfort and ease.
One of the most prominent electronic services to facilitate travel operations is the self-travel services provided by Sharjah Airport to its customers, as it enables them to complete their travel procedures themselves, weigh their bags and hand them over, in addition to the possibility of completing travel procedures early via the Internet before coming to the airport for “Air Arabia” passengers, and with simple steps that travelers can avoid Standing in waiting lines for long periods and enjoying airport facilities for a longer time through the self-travel service through the use of self-travel counters for self-printing boarding pass services by self-travel devices, bag labels, weighing and self-delivery to the baggage delivery counter and automatic check-in of the boarding pass through The automatic verification system and the smart gates for passport control that open automatically after scanning the passport on the e-reader, as well as the electronic boarding gates that enable travelers to scan their passports and entry visas within a period of 7 to 10 seconds with 100% accuracy, after which they open automatically, and finally the smart information desk, which It enables travelers to communicate with customer service staff virtually via voice or video calls, and is characterized by being easy to use for all travelers, including people of determination.
It is noteworthy that the capacity of Sharjah Airport is about 8 to 9 million passengers annually. Despite this, and as a result of the growth in demand, Sharjah Airport has dealt with more than 13 million passengers during the year 2022, as a result of the intensive efforts provided by the Sharjah International Airport Authority and coordination with All strategic partners and service providers through Sharjah Airport, in addition to the projects that were completed to increase the capacity during the past year and smart solutions for services that reduce the time required to complete the coding procedures and raise the level of customer satisfaction.
