138 complaints received by RAK Economy in two months

Ras Al Khaimah – 26 June
The number of complaints and observations received by the economy of Ras Al Khaimah from consumers during the months of April and May of this year, “138” complaints, about 71% of the errors committed by some shops in the field of honesty and credibility in terms of non-compliance with the supplier rules of equality and security and credibility in dealing with the consumer The Department of Consumer Protection received 24 complaints from well-known brands within the said period. The cooperation with the trademark companies in carrying out inspection visits to the shops complained against, ensuring that all the products presented are original, For counterfeit and counterfeit goods, and to take action against infringing shops.
Faisal Alioun, Director of Commercial Control and Protection Department, said that the department carries out awareness campaigns throughout the year for shops and consumers, as both parties are key partners in the process of protecting consumers and protecting their rights.
He pointed out that the consumer protection department succeeded in finding friendly solutions to settle the dispute between the two parties to 81 cases, representing 59% of the total number of complaints filed. The shops were obliged to write a pledge in 11 cases and a license freeze for only one case, To another party that the parties can not reconcile.
Mr. Yousuf Al Baloushi, Acting Director of Commercial Protection Department, called on all consumers to take the time to shop and focus on essential items during purchase, such as verifying the real price of the product through the sticker and the price mentioned on the shelves, And avoid buying the item only because it is low in price, and the consumer to ensure receipt of the invoice and keep them, with the need to check all items mentioned in them.