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Media IN DUBAI, 14th July, 2019 (WAM)
Dubai Electricity and Water Authority, DEWA, has obtained a verified WhatsApp business account to communicate with its customers. The new feature relies on Artificial Intelligence (AI) through Rammas, DEWA’s virtual employee.
Customers can communicate with DEWA in both Arabic and English round the clock through WhatsApp on (046019999).
On Sunday, authority announced that Customers with queries about their electricity bill can now contact the Dubai Electricity and Water Authority (Dewa) through the messaging service WhatsApp.
Marwan Bin Haidar, Executive Vice President of Innovation and the Future at DEWA, said that adding Rammas to WhatsApp underlines DEWA’s efforts to keep pace with the latest developments and using state-of-the-art technologies to communicate with customers according to the highest international standards.
He noted that the verification of DEWA’s account is a result of its cooperation with one of the startups within the Dubai Future Accelerators Programme.
Bin Haidar noted that all messages between DEWA and the customer on the verified WhatsApp account are encrypted to ensure the highest levels of security and reliability.
He urged customers to check for the green badge next to DEWA’s name to make sure they’re communicating with the verified WhatsApp account.
