Media ININ Economy We Trust
Media In-Abu Dhabi – 22 December 2018
The field follow-up tours conducted by the Federal Tax Authority showed a significant increase in the level of customer satisfaction with the electronic system for refunding value added tax for tourists, which was launched by the Commission in two phases starting from 18th of last November in cooperation with Planet, which operates the system and currently includes 12 air ports Sea and land, consisting of 6 airports, 2 seaports and 4 land ports.
Gulf, Asian and European tourists accounted for the largest proportion of users.
The number of tourists when leaving the ports of the state that the time period to complete the request for recovery is characterized by speed and ease, stressing that the system is one of the most modern systems compared to the regulations applied in other countries visited.
“The e-tax system for tourists is very accurate and easy to handle. I have completed my procedures and received the tax due in minutes without any difficulties,” said Mihajabin Pejum Rees.
“The handling of the system is very easy and the procedures are excellent,” said Paradimah Gado, an Indian. “The way retailers advertise in the system is clear, so I can get to know participating stores without suffering through the logo of the participants.”
“I’m very impressed with the system. I got the tax I paid on my purchases in about 30 seconds. The procedures are excellent and they are completely transparent and accurate,” Sanya Sohns said.
Khalid Ali al-Bustani, Director General of the Federal Tax Authority, said that the average number of tax refunds for tourists is estimated at about 5,000 transactions per day via all the ports connected electronically to the system of 12 air, sea and land ports.
This came after a field tour conducted by a team of officials and experts of the Federal Tax Authority for tax return ports for tourists at the airports of Abu Dhabi, Dubai and Sharjah International.
During the tour, which included the airports of Abu Dhabi, Dubai and Sharjah International directly check the efficiency of the system and the ease and speed of tax refund procedures for qualified, and surveyed the views of tourists using the system, as many of them expressed admiration for the work of the system, which is characterized by sophistication, modernity and simplicity in procedures.
The Director General of the Federal Tax Authority said in a press release issued by the Authority on Saturday that the number of retail stores linked to the system amounted to about 7181 shops across the country, adding that the last period witnessed a large turnout of retailers to register in the tax refund system for tourists.
Al Bustani added: “The implementation of the electronic tax refund system for tourists – the UAE is one of the first countries in the world to implement it – is part of the vision of the wise leadership to expand economic diversification policies and strengthen the role and position of various sectors in the economic work system, The application of this sophisticated system is the civilized face of the UAE.
